Our Services & After-Sales Support
We don't just supply — we partner. Full lifecycle equipment support from installation to ongoing maintenance.
Equipment Installation & Commissioning
Professional equipment installation, site preparation guidance, system setup, testing, and formal commissioning at your facility. Every installation includes operator sign-off documentation.
Preventive Maintenance (PPM Contracts)
Scheduled preventive maintenance contracts for all categories of equipment. Our certified biomedical engineers visit your facility on agreed intervals — keeping equipment at peak performance and extending operational life.
Staff Training & Capacity Building
Hands-on equipment operation training for clinical staff, biomedical technicians, and procurement officers. Training is conducted on-site and tailored to each equipment type — from basic operation to advanced troubleshooting.
24/7 Technical Helpdesk
Dedicated technical support line available around the clock. Remote troubleshooting with on-site engineer dispatch within 24 hours in Nairobi, and 48 hours upcountry.
Calibration & Quality Verification
Equipment calibration, performance verification testing, and documented maintenance records — supporting your facility's accreditation process and regulatory compliance requirements.
Equipment Upgrades & Technology Refresh
Manufacturer-backed software updates, hardware upgrades, and technology refresh programmes. Trade-in schemes available on selected equipment categories.
How We Support You
Consultation
Understand your facility's specific needs and budget
Proposal
Detailed quotation with product specs, delivery timeline, and support terms
Delivery & Installation
On-time delivery + certified installation and commissioning
Ongoing Support
PPM contracts, helpdesk, training, and equipment upgrades